F.A.Q. FREQUENTLY ASKED QUESTIONS
CASH ON DELIVERY (COD)
1. Do you offer the facility of cash on delivery?
Ans. Yes, Free delivery as of now for all products across Indi
2. In how many countries is this service available?
Ans. COD service is available all across India but it is not available internationally.
3. How do international customers pay?
Ans. International customers can pay through: Online Credit Card/Online India Banking
DELIVERY OF ORDER
1. Within how many days will I get my order?
Ans. Our delivery time is 4-5 working days by a trusted logistics partner
(Blue dart) and it depends on the availability of the product ordered.
2. What are the delivery charges for India?
Ans. Free delivery as of now for all products across India
3. What is the delivery for International orders?
Ans. International shipping charges vary according to the weight and location of the order.
4. How will I receive my order?
Ans. You will get your order through our courier partner in India and internationally through DHL/UPS.
1. How should I make the payment?
Ans. You can pay us through:
Direct Bank Transfer and Credit Card Payment COD (Cash on Delivery)-Only available within India Google Pay, Paytm, Phone Pe
2. Do I have to pay an additional tax on my order?
Ans. No, you don’t have to pay tax on your order as all product prices are inclusive of taxes.
3. Do I have to pay additional duty on my international orders?
Ans. Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.
4. Is it safe to use a credit card online Zaitoon Lifestyle?
Ans. At Zaitoon, your online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop
1. Are the prices mentioned on your website for stitched and unstitched suits?
Ans. We have stitched and unstitched suits on the website and our website helps you to differentiate between stitched and unstitched suits.
2. How will I know my order cost?
Ans. You will know the cost of your complete order at the checkout page and also you will get an
an email with the details of your order.
3. In what currency are prices mentioned on the website?
Ans. All prices on our website in India are mentioned in INR.
PLACING THE ORDER
1. How can I place my order?
Ans. First, you will have to select the product. If it is an unstitched suit, then click on “Unstitched”.
For stitched articles, click on your desired size and then press the “Add to cart” button. This will take you to the shopping cart screen, where you will be able to see the list of your selected products. Once you have all your desired items in the cart, click on “checkout” to place your order.
2. How can I check or track the status of my order?
Ans. Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Blue dart, Delivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, we’re just a quick email or phone call away.
3. Who will deliver my order?
Ans. Within India, we ship through registered courier companies Delivery and Blue dart. Our delivery partners will attempt to deliver the package thrice before they return it to us.
Please provide a mobile number that you are available at and your complete shipping address including the pin-code. This will help us ensure the smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package
1. Can I cancel my order?
Ans. Yes, you can cancel your order within 24 hours through email, Whats App, or by calling us on our customer care number: +91 9871610174
CHANGES IN ORDER
2. Can I add an item to an existing order?
Ans. Yes, you can add items in your order only if the order has not been processed.
3. Can I suggest changes to an order?
Ans. Yes, you can make changes to an order within 24 hours through email. Changes will only be
entertained if the order has not been processed.
1. How can I find a specific product on the website?
Ans. We have a unique product code for all the products. To search for a specific product, you can enter that product code in the search bar and press “enter”.
2. Do you have a size chart?
Ans. Yes, size charts are included with all our products.
3. How can I make a complaint?
Ans. You are welcome to send us an email at firstname.lastname@example.org or call us on our helpline +91 9871610174 for any complaint or query.
4. How do I know if the product is in stock or not?
Ans. If a product has run out, you will see a tag of “Out of Stock” on the product picture.
We update our stock constantly. If for an item, your desired size is not available, it means the
size is out of stock.
You will have to enter your name, address, contact number, and email address on the checkout page. At the bottom you will see two options:’Ship to this address’ or ‘Ship to different address’ If you select ‘Ship to a different address’ you’ll be taken to a new screen where you will have to enter the complete address for where you want your product to be shipped. Once you’ve completed entering this information, click on the continue button.The final step in completing your online order is ‘Place Order’. Once you click on this button, you will get an Order Number and an email from Zaitoon Lifestyle. This information must be kept safe with you until you receive your order since it can be used for tracking your order.